Short message service (SMS) message integration with customer relationship management (CRM) applications

摘要

A method and system to transmit SMS message to an SMS Gateway (belonging to selected Service Provider) selected from a list on the GUI component of the CRM application, depending upon the geographical location of the Customer is disclosed. The GUI component provides a list of configured Service Providers that may be selected before sending outbound SMS message to a recipient. A unique Service Provider identifier is assigned to each of the configured Service Provider belonging to Customer's network/country. Depending upon the geographical location of the Customer, the Service Provider is selected from the list on the GUI component and the SMS message is transmitted to the customer wherein the method identifies the SMS Gateway to which it has to connect, and transmits the SMS message. The method internally fetches the details of SMS Gateway based on Service Provider ID and uses it to communicate with the appropriate SMS Gateway.