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METHOD AND SYSTEM FOR RICH MEDIA ENABLED IP PHONE, COMMUNICATION DEVICE, SOFTWARE AND SERVICES FOR CUSTOMER SERVICE, CONFERENCING AND OTHER BUSINESS COMMUNICATIONS
METHOD AND SYSTEM FOR RICH MEDIA ENABLED IP PHONE, COMMUNICATION DEVICE, SOFTWARE AND SERVICES FOR CUSTOMER SERVICE, CONFERENCING AND OTHER BUSINESS COMMUNICATIONS
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机译:用于富媒体支持的IP电话,用于客户服务,会议和其他业务通信的通信设备,软件和服务的方法和系统
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摘要
Disclosed are embodiments of a system for rich media enabled communication that includes a service server system and a rich media enabled interactive telephonic device (RMITD). The service server system is configured to initiate a system sharing session automatically upon initiation of a phone call with the rich media enabled interactive telephone device. The RMITD has a browser enabled to access the service server system. The browser can be dynamically downloaded or downloaded in real time from a remote server. The system sharing session is a session in which the service system has access to the RMITD's processor.
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