METHOD AND SYSTEM FOR INTEGRATED SERVICE OF INFORMATION PROVIDING SERVICE AND BUSINESS AGENT SERVICE, AND COMPUTER-READABLE RECORDING MEDIUM FOR THE SAME

摘要

PURPOSE: a kind of offer integration type component service provides information and factorage service, and system and its recording medium are come the knowledge information for improving reliability or agency by guaranteeing operating accuracy and knowledge information recently. ;CONSTITUTION: a kind of request service is received from member (S100). Component and classification information the request service of component information, requested service information are entered (S110). Component information simultaneously requests service information components to be transmitted to manager terminal (S120). Request service, which receives, necessary to the performance of solicited message retrieval comes from administrator terminal, and knowledge information searches for Knowledge Management System, and presents the result to manager terminal (S130, S132, S134). Manager executes request service (S140). The results of property of the request service is stored in historical data base by receiving the performance of service due to manager terminal (S150). ;The 2013 of copyright KIPO submissions;[Reference numerals] request service (S100), which receives, comes from component; (S110) corresponding member of the request information on services of membership information is inputted, classification information requires to service accordingly; (S120) transmission member information component corresponding with requested service information is to the corresponding classification of manager terminal; (S130) supervisor call terminal information search? (S132) corresponding knowledge information Knowledge Management System is searched for; (S134) search result is provided to manager terminal; (S140) requested service managerZ-HU is executed; (S142) knowledge information/omission Knowledge Management System; (S144) request is to modify and be added to knowledge information; (S150) requested service execution is received due to manager terminal and be stored in service history DB; (S160) revenge related information of the input from member terminal is stored in service history DB; (S200) input and keep the Knowledge Management System of knowledge information; (S210) it verifies inputting and maintains knowledge information