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METHOD AND APPARATUS FOR RECOMMENDING TOPIC-COHESIVE AND INTERACTIVE IMPLICIT COMMUNITIES IN SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT
METHOD AND APPARATUS FOR RECOMMENDING TOPIC-COHESIVE AND INTERACTIVE IMPLICIT COMMUNITIES IN SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT
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机译:在社会客户关系管理中推荐话题-内隐和互动内隐社区的方法和装置
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摘要
A method, non-transitory computer readable medium, and apparatus for recommending a topic-cohesive and interactive implicit community are disclosed. For example, the method receives a request for customer care, selects an implicit community identified from a plurality of individual users of a social media website based upon a relevance score related to a topic of the request for customer care and recommends the implicit community in response to the request for customer care.
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