PEER SUPPORT GAMIFICATION BY APPLICATION KNOWLEDGE SCORING IN SOCIAL NETWORKS

摘要

A computer-implemented method tracks users' operation of individual components of a business application over time and stores tracking data on ways in which different users operate individual components of the business application in a user history database. The method further includes evaluating the stored tracking data in the user history database to determine each user's knowledge and proficiency in operating a particular component of the business application, and accordingly, assigning a proficiency score to each user for knowledge and proficiency in operating the particular component of the business application.