Interface for setting confidence thresholds for automatic speech recognition and call steering applications

摘要

An interactive user interface is described for setting confidence score thresholds in a language processing system. There is a display of a first system confidence score curve characterizing system recognition performance associated with a high confidence threshold, a first user control for adjusting the high confidence threshold and an associated visual display highlighting a point on the first system confidence score curve representing the selected high confidence threshold, a display of a second system confidence score curve characterizing system recognition performance associated with a low confidence threshold, and a second user control for adjusting the low confidence threshold and an associated visual display highlighting a point on the second system confidence score curve representing the selected low confidence threshold. The operation of the second user control is constrained to require that the low confidence threshold must be less than or equal to the high confidence threshold.