Web-based, hosted, self-service outbound contact center utilizing speaker-independent interactive voice response and including enhanced IP telephony

摘要

Disclosed is an on demand, web-based, outbound contact center utilizing Voice over IP (VoIP) and speaker-independent voice recognition which automatically captures contact responses to question events in a pre-recorded, interactive voice call, the call launched by a user via a broadcast comprising a call sequence created by the user via a call center user interface comprising event add and logic add wizards, the call sequence comprising event prompts based on a user-generated script comprising message events and question events, the event prompts in the group consisting of voice recordings and text-to-speech inputs.