Voice dialogue system with process to avoid rejections

摘要

Process for operating a dialogue system voice, which can be controlled over a telecommunications link a communications terminal, the process comprising the steps of: receiving an element of speech transmitted by the communications terminal receiver unit system speech dialogue and analyzing element speaks in terms of content of speech in a processing unit, being deposited element speech in an assigned processing unit memory, and being analyzed by the processing unit after being disrupted telecommunications link, in a synthesis unit text converts element speech to text and analyzes the text on the content of the expression, analysis of such taking place that the element of speech become examined to see if at least a certain term, and is assigned to a certain issue in the case in which the term is found, transmitted by the system speech dialogue a service commitment to the communications terminal, after conversion element speech to text, establishing the system of voice dialogue after element analysis speech, a telecommunications link to the communications terminal and connecting the communication terminal to a service, a service manager or back to the speech dialogue system.