MAINTENANCE-PLAN-DEVELOPING SUPPORT SYSTEM, MAINTENANCE-PLAN-DEVELOPING SUPPORT METHOD, AND MAINTENANCE-PLAN-DEVELOPING SUPPORT PROGRAM

摘要

[Problem] To make it possible to efficiently draft an effective maintenance plan without depending on the skills or the like of a maintenance technician. [Solution] A computer system (100) uses a monitoring system (170) for a work machine (10) to execute the following: a process for receiving information about a phenomenon which occurred in the work machine (10) in a given location, collating the same with a first database, predicting a failure which could occur, and identifying information in the first database and pertaining to maintenance work performed upon occurrence of said failure; a process for collating the identified maintenance-work information with the second database, identifying anticipated standard maintenance-work information, and identifying, in a third database, a period of time during which it is possible to dispatch a technician and equipment for the maintenance work as a maintenance-performance candidate date; and a process for stocking a component, an earlier version thereof or a reusable component specified by the maintenance-work information, identifying, in a fourth database, a warehouse for storage during the delay period until the maintenance-performance candidate date, and the transportation means and transportation cost, when delivering to the given location of the work machine, generating, as maintenance-plan information, information about the maintenance-performance candidate date and information about the deadline, warehouse, transportation means and transportation cost pertaining to the component, the earlier version thereof or the reusable component to be used in the maintenance work, and outputting the same to an output device (111).