CALL CENTER SYSTEM USING UC AND METHOD FOR PROVIDING CALL CENTER SERVICE BY USING SAME

摘要

The present invention relates to a call center system using UC and a method for providing a call center service by using same. To this end, the call center system according to one embodiment of the present invention comprises: a plurality of Internet phones which are connected to an internal network; and a plurality of computers which are connected to the internal network, wherein an MUC application for integrated communication is installed on each of the plurality of computers, wherein the MUC application can control the action of one registered Internet phone from the plurality of Internet phones. Also, the method for providing the call center service, according to one embodiment of the present invention, can control a call from a customer on a network in an integrated manner by using the MUC application, and can conveniently record the call.