APPARATUS FOR PROVIDING CALL CENTER MENU INFORMATION BY INTERWORKING WITH CALL CENTER MENU WHEN PERFORMING CALL SERVICE AND METHOD FOR PROVIDING CALL CENTER MENU INFORMATION USING SAME

摘要

The present invention relates to an apparatus for providing call center menu information by interworking with a call center menu when performing a call service and a method for providing call center menu information using the same. The apparatus for providing call center menu information, which is included in a communication terminal performing a call service with a call center system over a communication network and provides call center menu information by interworking with a call center menu when performing the call service with the call center system, comprises: a call center menu information management unit for configuring call center menu information corresponding to a relevant call center system when a call service event for the call center system is detected; and a call center menu screen management unit for providing a display unit with a call center menu screen corresponding to the call center menu information.