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Customer behavior analysis device, customer behavior analysis system and customer behavior analysis method
Customer behavior analysis device, customer behavior analysis system and customer behavior analysis method
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机译:客户行为分析装置,客户行为分析系统及客户行为分析方法
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摘要
A customer behavior analysis device includes: a tracking unit configured to track persons moving in an area around a self-service area where items are provided for self-service, based on image information provided by an imaging device capturing images of the area around the self-service area; a detection unit configured to obtain, based on a result of tracking performed by the tracking unit, a moving direction of each person relative to an access area, which a customer needs to enter to choose and pick up items from the self-service area, and a staying time of the person in the access area, and to detect non-completing persons who gave up completing self-service action based on the moving direction and the staying time; and an output information generation unit configured to generate output information representing a result of analysis based on a result of detection performed by the detection unit.
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