METHOD FOR ANALYSIS OF SERVICE QUALITY, APPARATUS AND SYSTEM FOR THE SAME

摘要

The present invention relates to a service quality analyzing method, and more particular, relates to service quality analyzing method, apparatus, and system, capable of collecting and analyzing various matters related to service quality occurring in the process of using communication service provided by a service provider, and of providing countermeasures for the matters to a user terminal. To this end, the service quality analyzing apparatus according to one embodiment of the present invention may be configured to include a service communication unit for transceiving information with at least one user terminal, and a control unit for transmitting a command for a service quality test to the user terminal after checking a network device for supporting service provision to the user terminal based on service information and user information if the service information and the user information are received from the user terminal, and for analyzing log information in the network device to generate a service quality test result and transmit the service quality test result to the user terminal if service access for the service quality test is requested to the user terminal so that the service access of the user terminal occurs. [Reference numerals] (AA) Start; (BB) End; (S201) Receive service information, user information; (S203) Check network; (S205) Check network device subject to service; (S207) Input test command; (S209) Test request to user terminal; (S211) Analyze test processing resu (S213) Transmit test result to user terminal; (S215) Saving