Predictive system recommended actions based on recent activities

摘要

Embodiments of the invention provide systems and methods for tracking recent activities of processes and presenting recommended next actions based thereon. According to one embodiment, a method of tracking and interacting with one or more processes can comprise detecting one or more activities, each activity related to at least one of a plurality of ongoing transactions of the one or more processes. The one or more activities can be recorded in records of an activity log. At a later point in time, relevant records of the activity log for a particular user can be identified. A determination of a recommended next action can be made for each identified relevant record based on the recorded activity and the related transaction. A list of the identified relevant records of the activity log and the determined recommended next actions can be generated and presented to the user.