INTERACTIVE VOICE RESPONSE SYSTEM LINKED TO A CALENDARING AND AVAILABILITY SYSTEM

摘要

An Interactive Voice Response (IVR) system is provided that is integrated with a calendaring and availability system. A telephone caller calls to book a future appointment with the entity or organization that was originally called but is unavailable at the time of the call. This invention can be used to provide call center-like capabilities in the context of appointment scheduling but without the overhead cost of staffing a call center with human operatives.