User terminal, operator server, remote support method, and a program for the user terminal

摘要

PROBLEM TO BE SOLVED: To provide a user terminal capable of simply performing mutual remote support between users with saved complicated labor such as user registration.;SOLUTION: From a communication history, a mail exchange history and an SMS transmission history of a user terminal 150, the user terminal 150 for performing mutual remote support selects and accesses a user terminal 10 as a remote support target, to start the remote support for the user terminal 10. It is possible to view the set operation and the equipment state of communicably connected other equipment, not only the target user terminal 10 accessed by the user terminal 150.;COPYRIGHT: (C)2014,JPO&INPIT