The dissatisfied conversation determination device includes the hold section data indicating the start time and end time of the hold section of the conversation and the data acquisition unit that acquires the voice data of the conversation, and the voice data acquired by the data acquisition unit, A dissatisfaction level determination unit that determines the dissatisfaction level of the conversation by performing a predetermined voice analysis process on the voice data of the held-side conversation participant in the hold period indicated by the hold period data.
展开▼
