REAL-TIME DATA ANALYTICS FOR ENHANCING SALES AND OTHER SUPPORT FUNCTIONS

摘要

Methods, systems, and devices are disclosed for monitoring user activities on a web page or application user interface and/or audio communication channels and providing analyzed user data in real time for a range of applications based on the user data. In one aspect, a computer implemented method to collect and analyze web and/or voice data includes aggregating information of an end user across a plurality of communication channels, e.g., including web channels, voice channels, and social media channels, and providing specific information about the end user to a commercial entity to enhance an interaction, service or experience to the end user provided by the commercial entity.