OPTIMIZING SERVICE PROVIDER SCHEDULE AND ROUTE

摘要

A method, system or computer usable program product for optimizing a service provider schedule and route including receiving a service request from a customer, the service request including customer timing and location requirements; retrieving, from a service information system, service timing and inventory for performing a service to fulfill the service request; retrieving, from a scheduling system, a set of gaps in schedules that meet the customer timing and location requirements for a set of service providers which meet the service timing and inventory requirements, each schedule gap having a respective prior and subsequent location; utilizing a processor to determine an optimal schedule appointment for a first one of the set of service providers to perform the service during a first one of the set of schedule gaps, the optimal determination including service timing; transmitting an offer to the customer for the first service provider to perform the service to fulfill the service request during the optimal schedule appointment in the first schedule gap; and responsive to receiving a confirmation from the customer, scheduling the optimal schedule appointment during the first schedule gap of the first service provider.