HANGOUT BASED VIDEO RESPONSE UNIT FOR CONTACT CENTERS

摘要

The present disclosure includes an apparatus and method for automated human-computer interaction. In some embodiments, the automated human-computer interaction occurs in a virtual environment and includes multimedia communications. Video, audio, and/or textual interactions are among the various forms of communication supported during the automated human-computer interaction. In some instances, the automated human-computer interaction occurs in a virtual environment to assist a customer during a customer service call.