Customer Management amp; Support System for Multiple Enterprises

摘要

A system prompts acceptance of, (a) a change of phone service interface to divert calls by customers and (b) a change of intermediary handling payment transaction records enabling access to records of payment transactions made by customers of the enterprise and names of individual customers. A communication interface responsive to change in phone interface or transaction payment data intermediary by the communication manager, acquires customer related, email, phone and transaction data for an enterprise. A data processor processes the acquired data to associate at least one of email, phone and transaction records with corresponding respective customers in response to text matching record data with customer name data. A data analyzer analyzes the processed acquired data to identify a particular customer to target with a marketing message and initiate a marketing communication to the particular customer.