System and method for generating expert curated results

摘要

Aspects and embodiments are directed to systems and methods for managing validated information. Validated information can leverage previous research on an issue, track social interaction around the issue, and simplify any request from information on the same or related problems. Additionally, validated information can include background information on an issue being addressed (e.g., a tech support question), information on how the issue was resolved, links to source information used to resolve the issue, and can provide information on whether the resolution continues to be effective for other users. According to some embodiments, validated information can be organized into answer objects configured to provide an answer to a technical question. According to one embodiment, this capture of information into a validated knowledge base facilitates subsequent requests and better leverages the best resolutions by tracking, scoring, and elevating search results (including, for example, answer objects) and/or users that are the most effective.