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A method of providing operator assistance using a telematics service system of a vehicle
A method of providing operator assistance using a telematics service system of a vehicle
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机译:一种使用车辆的远程信息处理服务系统提供操作员协助的方法
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摘要
A method for providing interaction with an operator of a vehicle includes receiving request, from the operator of the vehicle and using a telematics system of the vehicle, for support or assistance regarding use of the telematics system, establishing a remote voice communication link between the vehicle and a remotely located call center, using the telematics system, and establishing a remote data communication link between the vehicle and the remotely located call center, using the telematics system. The method further includes providing verbal interaction or instruction regarding the use of the telematics system through the established remote voice communication, using the telematics system and/or providing audio/visual remote control, demonstrating or executing the use of the telematics system through the established remote data communication link, using the telematics system.
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