METHOD AND SYSTEM FOR DYNAMICALLY UNBLOCKING CUSTOMERS IN CRITICAL WORKFLOWS BY PUSHING COMMUNITY CONTRIBUTED SOLUTIONS JUST-IN-TIME WHEN AN ERROR IS ENCOUNTERED

摘要

Error occurrence/recurrence rates from multiple users of a software system are monitored. In one embodiment, log error data and context data associated with a critical issue is provided to a server side repository. When it is detected that a threshold number of users of a software application are facing the same critical issue a community portal is updated with a facility for users to post their solutions, i.e., workarounds, and/or observations, and/or comments, associated with the specific critical issue/error. In one embodiment, the posted solutions are rated and/or monitored, and if the rating for a given solution receives a rating above a threshold rating value, then data suggesting the solution, and/or implementing the solution, is pushed to users who continue to encounter the same critical issue, in one embodiment, using an action message framework, until a permanent fix is applied.