REBRANDABLE STATIONS FOR RETAIL SERVICE OPERATIONS

摘要

Methods and systems for designing, establishing and operating interactive, rebrandable stations, or Pods connected to a Service System to enable service providers to deliver qualified information, advice and agent-assisted services are disclosed herein. Said Pods may be accessed remotely or via Service Centers. A key benefit is the ability for multiple providers to enable secure services through a single Pod. Users once authenticated or logged into a said Pod, can access a plurality of service protocols. Such service protocols may be accessed using self-service tools, or through real-time assisted service. The Service System includes both user- and agent computer systems through which user and agent interactions are enabled. The agent computer system includes a number of service tools available for supporting agent-assistance servicing. The Service System further tracks and compiles session information and data.