INTEGRATED METHOD AND SYSTEM FOR REAL TIME BI-DIRECTIONAL COMMUNICATIONS OF ISSUES, CONCERNS, PROBLEMS, CRITICISMS, COMPLAINTS, FEEDBACK, OR COMPLIMENTS AND MANAGING, TRACKING, RESPONDING AND AUTOMATING RESPONSES TO SAME

摘要

A method and system whereby an Individual can communicate with an organization, business, service provider, healthcare provider or other enterprise (“Enterprise”) wherein the Enterprise can in turn manage, track, respond to, and automate responses to the communication of the Individual. This bi-directional communication can be conducted using a mobile device such as a smart phone or tablet or through a computer connected to the Internet. The Enterprise has a dashboard-like software application to manage, track, measure, and respond to the Individual that has initiated the communication. The Individual may choose to communicate anonymously with the communication stream moving through a third-party server which can serve as an anonymous proxy for the Individual.