CIVIC ISSUES PLATFORMS ON ONLINE SOCIAL NETWORKS

摘要

In one embodiment, a method includes receiving a post corresponding to a civic issue on a civic-issues platform of an online social network associated with a first municipality from a client system of a first user of the online social network, where the post includes text describing the civic issue, a location, and a user-reported category, extracting one or more n-grams from the text, determining a classification of the post based on social-networking information associated with the first user, the extracted n-grams, and the user-reported category, assigning the post to a first agency of the first municipality based on the determined classification and the location, receiving a request to update the post with a current status of the civic issue from a first entity associated with the online social network, and sending a notification indicating the post has been updated to the client system for display.