RISK ASSESSMENT IN ONLINE COLLABORATIVE ENVIRONMENTS

摘要

Text content is received, provided to content providers that contains textual elements describing an issue experienced by a user interacting with a product in development. Textual elements of interest associated with the issue from the received text content are identified. Whether issue entries exist in a repository that include the textual elements of interest is determined. If issue entries in the repository exist including the textual elements of interest, then a most similar issue entry is identified and a risk level for the issue is generated. If no issue entries exists in the repository that includes the textual elements of interest, then a risk level for the issue is generated based on the identified textual elements of interest and metrics of the content providers including a number of unique views received by the issue reported to the content providers, and then a work item is sent to an administrative user.