Risk assessment in online collaborative environments

摘要

Text content provided to one or more content providers that contains one or more textual elements describing an issue experienced by a user interacting with a product in development is received. The received text content into one or more textual elements of interest associated with the issue is parsed. Whether there exists issue entries in a repository that include one or more of the textual elements of interest, wherein each entry includes a predetermined risk level associated with the issue is determined. If there exists a plurality of entries in a repository that include one or more of the textual elements of interest: entry in the repository that most closely matches the one or more textual elements of interest is identified, and a risk level for the issue, based, in part, on the predetermined risk level of the identified entry, is determined.