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HUMAN AND ORGANIZATIONAL RESILIENCE MATRIX
HUMAN AND ORGANIZATIONAL RESILIENCE MATRIX
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机译:人与组织弹性矩阵
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摘要
A method for designing a resilient organizational process includes determining a failure event, identifying one or more factors that the failure event is attributable to, analyzing the identified factors to determine a corrective process step for each factor, and mapping each of the corrective process steps to occupy a specific coordinate in a corrective action matrix. A first coordinate axis of the matrix represents organizational domains and a second coordinate axis of the matrix represents resilient system characteristics. The organizational domains include workplace, work and worker. The resilient system characteristics include anticipation, monitoring, responding and learning.
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