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Mechanism for creation and utilization of an attribute tree in a contact center
Mechanism for creation and utilization of an attribute tree in a contact center
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机译:在联络中心中创建和利用属性树的机制
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摘要
A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center. Also included in the graph database is an attribute tree that enables a work assignment engine in the contact center to make proximity-based work assignment decisions.
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