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Apparatus and method for computer controlled call processing applications for skills-based routing in packet switched telephone networks
Apparatus and method for computer controlled call processing applications for skills-based routing in packet switched telephone networks
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机译:用于分组交换电话网络中基于技能的路由的计算机控制的呼叫处理应用程序的设备和方法
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摘要
A method is presented comprising transmitting, from an application computer communicably connected to a call controller which is connected to a data network, packetized messages indicative of telephone calls in progress at an endpoint of the data network, or indicative of such endpoint, and transmitting, from the call controller to the application computer, packetized messages indicative of a variety of information contained in, or relevant to, the telephone calls so as to process such information for a variety of applications. Apparatus to implement the method is also presented.
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