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Identifying hung condition exceeding predetermined frequency threshold and modifying hanging escalation tasks to avoid hang conditions
Identifying hung condition exceeding predetermined frequency threshold and modifying hanging escalation tasks to avoid hang conditions
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机译:识别超过预定频率阈值的悬挂条件并修改悬挂升级任务以避免悬挂条件
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摘要
In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.
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