PROJECT CLIENT RELATIONSHIP MANAGEMENT: A NOVEL APPROACH WITH INNOVATIVE TOOLS amp; TECHNIQUES

摘要

The Project Client Relationship Management is an innovative client centric approach provides methods, tools & techniques to build and nourish the client relationship for the projectThe invention includes the processes required to review, measure, develop, and maintain the Client Satisfaction Index value to optimal level for individual project or group of projects throughout the project life cycle. The objective of invention is the timely addressing client issues and maintaining the client satisfaction level optimal throughout the project. The invention provides technique; which enhances the chances of re-business from the existing clientThe invention contained methods and tools; lead to strengthen the client relationship; benefits the organization to have healthy long lasting business continuity from their existing clients. The Project Client Satisfaction Survey Assessment Tool (PCSSAT) is one of the tools mentioned in the invention with detailed design workflow, which measures the Client Satisfaction Index value for project or group of projects. The invention is focused on the client expectations and fulfilling the same with a systematic iterative approach throughout the project.