SYSTEMS, METHODS AND APPARATUS FOR CONSUMER FEEDBACK CAPTURE AND OPERATIONAL ANALYSIS

摘要

#$%^&*AU2016219665A120170316.pdf#####ABSTRACT SYSTEMS, METHODS AND APPARATUS FOR CONSUMER FEEDBACK CAPTURE AND OPERATIONAL ANALYSIS A system comprises one or more survey devices, each comprising an interface and a storage device in communication with the one or more survey devices. The interface of each survey device displays a first graphical user interface (GUI) including a rating scale comprising a plurality of rating indicia selectable via the interface to record a customer rating of an experience of a business and a plurality of business aspect indicia selectable via the interface to record a reason for the customer rating. The storage device stores rating data generated in response to selections of the rating indicia and corresponding business aspect data generated in response to selections of the business aspect indicia. A processor in communication with the storage device generates one or more reports based on the rating data and the business aspect data. The processor provides, via a communications network, a second GUI comprising the one or more reports.5/43 CDC CD 0 CC', aL C-, o00 C CD' Pa,