SYSTEM FOR EXTRACTING PROBLEM RESOLUTION METHOD, METHOD FOR EXTRACTING PROBLEM RESOLUTION METHOD, AND PROGRAM FOR EXTRACTING PROBLEM RESOLUTION METHOD

摘要

The present invention is provided with: a response information registration unit 101 for storing in a database 100 response information collected from a plurality of users in relation to a resolution method for a specified problem; a reaction information registration unit 105 for associating reaction information inputted by users to the response information on a community site with respondent information and the response information being reacted to, and storing the reaction information in the database 100; a behavior information acquisition unit 106 for acquiring behavior information indicating the behavior of a user of the community site; a user specification unit 107 for specifying a user among users of the community site whose behavior has changed; and a response information extraction unit 108 for extracting response information to which the specified user has reacted. The present invention is configured so as to make it possible to extract response information that may have affected the behavior of a user, and to use the response information as information for a resolution method that is effective against the problem.