A METHOD AND A SYSTEM FOR REAL-TIME REMOTE SUPPORT WITH USE OF COMPUTER VISION AND AUGMENTED REALITY

摘要

A method for real-time remote support with use of computer vision and augmented reality, comprising following steps: providing an augmented reality engine having computer vision programs and residing partly in an electronic device of a user requesting support and partly in said cloud computing data network; and wherein the following steps are carried out in real time: acquiring, with a camera of the electronic device of the user requesting support, a video of a work environment; transmitting and displaying said video on an electronic device of a support provider; affixing, by said support provider, a graphic marker in augmented reality on a dot that is to be tagged in said video; running said computer vision programs so as to display said video containing said graphic marker on the electronic device of said user requesting support, the spatial coordinates of the graphic marker being recalculated so that, in the sequence of images of the video displayed on said electronic device of said user requesting support, the graphic marker permanently points on the tagged dot.