METHOD OF GENERATING A DIAGNOSIS MODEL AND APPARATUS GENERATING A DIAGNOSIS MODEL THEREOF

摘要

A diagnostic model generation apparatus and a method of generating a diagnostic model thereof are provided. The diagnostic model generation method includes the steps of extracting at least one keyword from consultation data between a user and a consultant for solving an error of the electronic device, generating a plurality of diagnoses for solving the error based on the extracted at least one keyword Determining a diagnostic sequence between commands and the plurality of diagnostic commands, and storing the determined plurality of diagnostic commands and a diagnostic model comprising the determined diagnostic sequence.