A system for performing problem solving in a smart grid network comprising at least a first and second smart grid operator network having a first and second plurality of smart grid devices; said system comprising a first plurality of concentrators for collecting first data from said first plurality of smart grid devices; and for sending said collected data to a first data coordination centre; a second plurality of concentrators for collecting second data from the second plurality of smart grid devices; and for sending said collected data to a second data coordination centre; a management system configured for receiving said collected first and second data; and for communicating a troubleshooting strategy to said first and/or second data coordination systems based on said received first and second data; wherein each first and second concentrator is further configured to receive instructions, and to adjust a setting of a smart grid device.
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