Real-time update of a mobile workforce schedule

摘要

A method, apparatus and product for real-time update of a Mobile Workforce Scheduling Problem (MWSP), which comprises: agents and tasks to be performed by the agents, wherein a schedule which solves the mobile workforce scheduling problem exists and is being implemented by the agents. The method comprising: monitoring real time information update events provided to a Business Rule Management System (BRMS), activating, by the BRMS, business rules for schedule change detection; in response to a determination that re-planning is desired, automatically determining, using business rules, a portion of the MWSP to be re-planned; providing the portion of the MWSP to a MWSP solver; receiving from the MWSP solver, a new schedule for the portion of the MWSP; and updating the schedule based on the new schedule, whereby a first portion of the schedule is updated and a second portion of the schedule remains unchanged.