Method and system for co-browsing in a B2C architecture through co-browsing functionality embedded in content of a content provider as initiated by a guest to a co-browse session

摘要

A method includes establishing a first communication session between a first web browser associated with a user and a content provider over a network to deliver content including embedded co-browsing functionality. A second communication session is established between a second device and a co-browse communication server to initiate a co-browse session having a session identifier, wherein the second device is a guest. A user identifier and the session identifier is delivered from the second device to the content provider. The co-browsing functionality is exposed with an icon, such that when the icon is activated at the first device, the first web browser is joined into the co-browse session. The co-browse session is established between the first web browser as a host and a second web browser, such that content at the first web browser is delivered to the second web browser via the co-browse communication server through the co-browse session.