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System, method, and computer program for proactively identifying and addressing customer needs
System, method, and computer program for proactively identifying and addressing customer needs
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机译:用于主动识别和满足客户需求的系统,方法和计算机程序
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摘要
A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.
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