SYSTEM AND METHOD TO ASSIST BUILDING AUTOMATION SYSTEM END USER BASED ON ALARM PARAMETERS

摘要

Disclosed are systems and methods for operating a Building Automation System (BAS) that communicates with end devices via a master-slave token passing network (MSTP), e.g., BACNet, a local operating network (LON), or any other suitable communications protocol to receive alarm messages. The BAC enables a user to rapidly and effectively respond to an alarm by providing an alarm assistance message that provides the user with detailed remediation procedures concerning the current alarm. The nature and content of the alarm assistance message and/or the attachments is determined based upon on a combination of alarm and system parameters, and may be tailored by an administrator to meet local requirements. The alarm assistance message may include one or more remedial or diagnostic attachments, such as a troubleshooting guide, user manual, a video, graphics, or a firmware update, and may include links to external media or cloud-hosted documents.