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Method for connecting users with agents based on dynamic user interactions with content
Method for connecting users with agents based on dynamic user interactions with content
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机译:基于动态用户与内容的交互将用户与代理连接的方法
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摘要
User interactions with content presented during a particular browsing session are monitored in real-time during the browsing session. In response to different user interactions, content type of the content being interacted by the user is determined dynamically. A skill set is determined based on the content type within the same browsing session. Subsequently during the same browsing session, in response to a request from the user for connecting with an agent, a list of agents who possess the skill set is identified. A live communication session is established between a user device of the user and an agent device of an agent selected from the list.
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