METHOD AND DEVICE FOR MONITORING USER STATUS OF INTERNET PROTOCOL TELEVISION (IPTV)

摘要

Provided are a method and device for monitoring a user status of an internet protocol television (IPTV). The method comprises: acquiring program viewing data of each IPTV user, wherein the program viewing data includes a plurality of viewing records, each viewing record including a plurality of first numerical indexes; according to the plurality of first numerical indexes in each viewing record of each IPTV user, screening out poor quality records in the plurality of viewing records of each IPTV user; and according to the poor quality records in the plurality of viewing records of each IPTV user, determining a status of each IPTV user. By means of the embodiments of the present invention, an operator can determine the status of each user in an IPTV system in a timely and accurate manner, so that when a user having a worse perception appears in the IPTV system, network optimization is performed on the IPTV system in time, so as to improve the user experience.