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Methods and systems to troubleshoot malfunctions in multifunction devices using wireless handheld device
Methods and systems to troubleshoot malfunctions in multifunction devices using wireless handheld device
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机译:使用无线手持设备对多功能设备中的故障进行故障排除的方法和系统
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摘要
The present specification discloses systems and methods for enabling users to troubleshoot multifunction devices using handheld devices, such as mobile phones. In one embodiment, software executing on the handheld device receives data indicative of an error state in a multifunction device, causes the handheld device to obtain and display an image representative of an area of the multifunction device which would need to be serviced to address the error state, determines instructions for addressing the error state, and causes the handheld device to display the instructions in relation to the image representative of an area of the multifunction device.
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