METHOD FOR CATEGORISATION BY LEARNING OF INCIDENT TICKETS, ASSOCIATED CATEGORISATION SYSTEM AND COMPUTER PROGRAM PRODUCT

摘要

The invention relates to a method of categorization by learning incident tickets, comprising the steps of receiving (110) an incident ticket to be processed, formatting (120) textual incident ticket to be processed, representation ( 130) of the incident ticket to be processed in the form of a descriptive vector obtained by vectorization of this incident ticket with respect to a classification corpus, automatic generation (140) of the categorization information relating to the categorization of the ticket of incident to be processed in one or more categories, of transmission (150) to a responsible person, information of categorization of the incident ticket to be processed, and reception (160) of the categorization information of the incident ticket to be processed validated or modified by the responsible person.