PROBLEM AGGREGATION DATA CREATION METHOD AND DIAGRAM CREATION SYSTEM FOR SYSTEMATIZING AND STRATIFYING PROBLEM EVENTS OF BUSINESS PROCESSING ERRORS, WASTE OR THE LIKE

摘要

To provide a problem aggregation data creation method and an aggregation data creation system of business processing problem events for a person who does not have many classification analysis experiences to classify and analyze a large number of problem events accurately.SOLUTION: The problem aggregation data creation method of the present invention is a method for creating aggregation data of a plurality of business processing problem events which a control device is used to classify and analyze those. The method includes (A) a problem event acquisition step, (B) a business classification code table preparation step, (C) a Shima classification code table preparation step, (D) a business classification code storage step, (E) a Shima classification code storage step, (F) a seal creation step for causing the control device to create a seal, and (G) a set diagram creating step for causing the control device to create a set diagram including: a first Shima for grouping the problem events to which the same first Shima classification code is attached to be an area to which the seal is attached; and a second Shima for grouping the first Shima to which the same second Shima classification code is attached.SELECTED DRAWING: Figure 2