CONVERSATION COLLECTION DEVICE, CONVERSATION COLLECTION SYSTEM, AND CONVERSATION COLLECTION METHOD

摘要

PROBLEM TO BE SOLVED: To automatically collect utterances which cannot be covered by only a conversation engine, and responses to the utterances.;SOLUTION: A conversation collection device has: first user's utterance receiving means which receives an utterance of a first user collected by a first agent terminal, via a network; first user's utterance transmission means which transmits the received utterance of the first user to at least one or more second agent terminals other than the first agent terminal; second user's utterance receiving means which receives a response of a second user collected by the second agent terminal(s), as a response to the utterance of the first user via the network; registration means which registers the utterance of the first user and the response of the second user with a conversation database in association with each other; and output means which outputs a list of combinations of utterances of the first user and responses of the second user, which are registered with the conversation database.;SELECTED DRAWING: Figure 1;COPYRIGHT: (C)2019,JPO&INPIT