SUSPICIOUS COMPONENT SPECIFICATION DEVICE, SYSTEM, METHOD, AND PROGRAM

摘要

To provide a suspicious component specification device, etc. capable of more shortening release time, reducing an influence of customer task stopping, and reducing costs.SOLUTION: In a special fault database, when there is fault information corresponding to fault information in acquired fault occurrence information, a control part acquires, from a device configuration database, customer information in the fault occurrence information and information related to a component corresponding to device information, acquires, from a fault information database, the customer information in the fault occurrence information and information related to a replacement component corresponding to the device information when the acquired configuration component satisfies first judgment condition of the special fault database corresponding to the fault information in the fault occurrence information, and causes replacement instruction information including a corresponding simultaneous replacement suspicious component to be outputted from an output part when the acquired replacement component and the fault information in the fault occurrence information satisfy corresponding second judgment condition and the corresponding simultaneous replacement suspicious component is present on the special fault database.SELECTED DRAWING: Figure 13